How can we help?

This appliance is a A rated high efficiency condensing combi boiler. This means it heats water when you draw a tap. It doesn't need a water storage tank or a cylinder because the boiler is connected directly to the water mains, heating water as its needed.

This boiler was first manufactured in 2015 and is currently in production. It is a Natural Gas, Condensing and wall mounted boiler.

The Glow-worm Betacom 3 series is compatible with a broad range of third-party roomstats and clocks. Its is also compatible with our advanced eBUS connected controls such as the MiGo. For more information on roomstats you can contact an approved installer by clicking here.

Your boiler should be pressurised to between 1 to 1.5 bar. You can use the user manual for detailed instructions on how this is checked.

You can find help in topping up your pressure by clicking here. You can also find more information by downloading and checking the user manual below. For the Energy C please see the video below:

Click here to view other Glow-worm self-help videos on the Glow-worm Youtube channel.

Your boiler should work reliably for a number of years if it is serviced annually, however occasionally  faults can occur. In a lot of cases faults can be temporary and if the boiler is reset it will start working again. We have created a special troubleshooting guide which you can access by clicking here which may help you resolve the issue. If you continue to experience problems please click here for contact information.

If you are a suitably qualified Gas Safe registered Engineer you can access our comprehensive technical help section by clicking here.